What is a Custom Pet Portrait?

Your pet portrait will be an original hand-drawn piece of artwork, made just for you.  It will be a drawing of your chosen pet, in the medium of pencil on paper, and will be based on a supplied photograph of your pet.  This is not a piece of digital art - you will be sent the original physical artwork to hang on your wall!  Portraits are available in standard A5, A4 and A3 sizes.

The final piece of artwork will be drawn in my style, as per my portfolio. This means a pencil drawing in a fairly photorealistic style, without colour.  Please be sure you are happy with this style before ordering.  You can see previous work on the pet portraits page of this website, or my Instagram page HERE.

What is the Process for Ordering?

• Please complete the form HERE by adding your details, selecting your required portrait size, and filling in some details about your pet. 

• You will need to enter your postal address to ensure I can ship to your address (UK only).

• Please use the form to upload a high definition photograph of your pet, a good photo is crucial to getting a good likeness on your pet portrait! If you are unsure which photo to use, you may upload multiple images and I will select the one that would work best as a pet portrait.

• I will review your request, and once accepted I will email you with an estimated delivery date, and an invoice link to pay the full balance.

• If for any reason you have changed your mind then you have the opportunity to cancel at this point.  You can let me know via email and we can close the request without payment.

• If you are happy to proceed then you can provide payment via the supplied link, as well as entering your full shipping address.

• Once payment has been received, I will start work on your portrait, working towards the delivery estimate provided.

• Once completed I will ship your portrait via Royal Mail tracked delivery, and email you the tracking details.

Can I Change My Mind After Requesting?

Yes, you can change your mind after you have submitted the form.  I will send a payment link to proceed with the portrait, but if for any reason you have changed your mind then you have the opportunity to cancel at this point.  You can let me know via email and we can close the request without payment.

Why Do I Have to Enter Certain Information on the Form?

The information on the form below will only be used to understand your requirements and process your order, it will never be shared with any third parties for any reason.  I have asked for the minimum information I need to communicate by email, accept payment and ship your order.

If you would like me to delete your details from my records, then please let me know and I will do so as soon as your order is completed.

How Much Does a Pet Portrait Cost?

Pricing is based on the size of the pet portrait you order, and includes 1 subject.  Postage is included in the price.

Prices are also displayed on the request form when you select your required size, they are also on the pricing page HERE.

Can You Draw More Than One Pet?

The standard pricing is for drawing 1 animal subject in your selected size.  I am happy to draw multiple pets together, but this may require more time and could therefore be subject to a higher price. If you would like me to draw multiple pets then please select your required size and enter details in the 'other relevant comments' box.  My preference is to avoid any price increase, but if necessary I will email you to discuss this.

How Do You Set Your Pricing?

You will receive an original piece of artwork, and the price reflects this whilst still remaining fair.  Pricing is based on the time it takes to draw your pet portrait, plus a very small uplift for materials and shipping costs.  I don't use any digital tools or shortcuts, so each portrait is lovingly hand drawn, with pencil and paper, just for you!

Some pet portrait sites use digital or AI tools to convert your photos into a digital image in a certain style, which can be accomplished quickly and with minimal effort, and will therefore be lower cost.  They are a fun and cheap way to get images of your pet, I have used these services in the past and I would recommend exploring them!  My service is for people who would prefer a hand drawn original image of their pets.

How Do I Pay For my Pet Portrait?

I will email you with an invoice link to pay the full balance, this is done via a PayPal invoice.  All payments are secure and you do not need a PayPal account to pay.  You will have multiple payment options such as debit or credit card.

What is Your Refund Policy?

You are able to change your mind after you have submitted the form.  I will send a payment link to proceed with the portrait, but if for any reason you have changed your mind then you have the opportunity to cancel at this point.  You can let me know via email and we can close the request without payment.

Once payment has been received then work on your artwork will begin soon after, so refunds are not available after this point.  Please only pay the invoice if you are happy to proceed.

There are 2 exceptions where a refund may be offered after payment is received:

If for any reason I am unable to provide your artwork, a full refund will be provided.  This would only be in rare circumstances such as an unforeseen long-term illness.

If your tracked package is shipped but never arrives, and this is confirmed by Royal Mail. If this ever occurs I would use Royal Mail's compensation service to provide you a full refund.

When Can I Expect my Order?

Once payment is received I will email you to confirm the delivery date, this will depend on my workload. My current delivery estimate is shown on the request form itself, as it depends on my current workload.

Please remember all portraits are unique pieces of artwork hand drawn just for you, so can't be completed in a few days, and are done on a first come first serve basis.  Please order in good time if you need your artwork for a birthday or Christmas present!

How Will my Order be Shipped?

Once completed, your order will be shipped via Royal Mail tracked delivery, and I will provide tracking details to you by email.  Your artwork will be shipped in reinforced packaging to protect it whilst in transit.

Please note I currently ship to mainland UK only

Do I Need to Pay Extra for Shipping?

No, shipping costs are included in the price of the pet portrait.

Can You Ship Outside the UK?

Unfortunately I am not able to offer shipping outside of the UK at this time.  If this changes in future I will be sure to update everyone on my social media channels.

Are You Available for Other Commissions?

Yes! I offer commissions for other types of artwork, including pattern work, quotes and lyrics and nature drawing.  The best place to see examples of my other work is on Instagram at @gem_and_ink, or here on the website.  Please feel free to message me directly on either of my Instagram accounts.